Technical Support Home

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Pre-Support Ticket, Step-By-Step Self-Solve Process

Step 1: Review our Support Policies and General Guidance.

Step 2: Review the Scope of FaceTec Support and Key Requirements for Submitting Support Requests.

Step 3: Check the Getting Started Guide, API Reference Guide, and FAQ.

Step 4: Check the Topic Guides below.

Step 5: Search the Developer Documentation for terms related to your issue.

Step 6: Confirm if the issue can be reproduced in the FaceTec Demo Apps.

Step 7: Confirm that the issue occurs in FaceTec's Latest SDK Versions.

Step 8: If the issue concerns a specific 3D FaceScan, 3D FaceMap, or ID Scan, please follow the guide for Providing Data for Support Requests. Otherwise, please take a Screen Recording or a Screenshot of the Issue.

Step 9: If the issue remains unresolved, please Send a Support Request Ticket.